CRM and social networking...
I was quoted in Computing the other week making somewhat unsupportive remarks about the CRM vendor’s attempts to harness social networking. In essence my feelings are that companies need to understand the impact of social networking rather than concern themselves about taming it.
RightNow's Defense Contract
Bozeman, Montana-based RightNow Technologies has unveiled new "defense-ready hosting capabilities" designed to support both the Department of Defense and other civilian government and intelligence agencies, according to company officials, who add...
Read more about RightNow's Defense Contract...Microsoft IPTV Press Releases from IBC2008
Microsoft IPTV Press Releases from IBC2008 Microsoft Mediaroom Unveils Next-Generation Advertising Platform for IPTV Services New adjunct offering enables targeted and measurable advertisement insertion for Mediaroom service providers from one...
Read more about Microsoft IPTV Press Releases from IBC2008...Seven Deadly Customer-Survey Sins
Presented here, in abridged form is the list of things to avoid if you want to generate positive and useful results without ruining your relationship with your customer or worse yet, generating a wealth of data with no practical use or way of...
Read more about Seven Deadly Customer-Survey Sins...Google Homepage - The Future Face of SaaS?
Software as a Service (SaaS) continues to gain momentum in the enterprise and is on its way to becoming a $20B market by 2011 (industry estimates from CSFB and Tripletree). Google, with its “iGoogle” homepage, provides enterprises a single view...
Read more about Google Homepage - The Future Face of SaaS?...Congratulations to Citysearch!
When a long-standing Internet brand and IAC property redesigns, it’s bound to garner much buzz and attention. Citysearch, a pioneer in the local search market, recently unveiled the beta of their site redesign. Adaptive Path is thrilled to see the...
Read more about Congratulations to Citysearch!...Search quality, continued
A few weeks back Udi Manber introduced the search quality group, and the previous posts in this series talked about the ranking of documents. While the ranking of web documents forms the core of what makes search at Google work so well, your search...
Read more about Search quality, continued...